Procedures for COVID-19

Procedures for COVID-19


Procedures for COVID-19
Dear guests,
We are pleased to be able to welcome you again.



We took necessary steps to sanitize the rooms in both Hotel and Residence areas and increased the safety measures to preserve your and our health.

Since 11th May 2020 we reopened, are operational and ready to receive you.

Even though the recovery from all this will be slow and gradual, our staff and collaborators will still have the same attention to details as before and more; obviously with some limitations that are relative to compliance to the law which we scrupulously adhere to.

Your concern is also our own, but we would like to reassure you of the fact that we will apply all the safety measures required by law as per governmental and regional decree and observe “The Safe Reception” protocols in accordance with Federalberghi and The Italian Red Cross.

In addition to the before-mentioned disinfection and individual protection protocols already implemented at our facility, your collaboration will still be required.
Read the rules



At the moment of your arrival, you are invited to sanitize your hands with a Hydro-Alcoholic solution given to you by us, your temperature will be measured with an infrared digital thermometer, all while maintaining social distancing.

Our staff will be equipped with masks and gloves, we also installed a Plexiglass barrier at our front desk and for check in operations you will be asked to access the reception hall one at a time and to always maintain a safe distance to avoid gatherings.


To facilitate the check-in procedures, we have dedicated a section of the site and called it “EXPRESS CHECK-IN” where you can enter the details of your identification documents (ID CARD OR PASSPORT) in advance, so that you only have to identify yourself verbally once you arrive at the facility.

Every room and areas accessible to our clients are sanitized regularly, in particular the rooms are sanitized after the departure of the clients as per Anti-Covid-19 protocol.

Maybe we will be different in apperence, but know that behind the mask we will not be without a smile.



You can call us, we are always at your disposal for more information if needed and inform you of the new rates and special offers for the summer.


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Via Roma, 32/34 - 21020 Ternate (Varese), Italy - P.Iva: 02625690124